Updates

Terminology Preferences Now Available

October 2026

We're excited to announce that organisation administrators can now customise how people are referred to throughout the system. This allows your organisation to use terminology that aligns with your values and practices.

To set your terminology preferences:

1. Navigate to "Admin" → "Organisation"
2. Scroll to the "Terminology Preferences" section
3. Enter your preferred singular and plural terms
4. Click "Update Terminology"

Changes apply immediately throughout the entire system. Examples include "person we support" / "people we support", "service user" / "service users", "client" / "clients", or any other terminology your organisation prefers.

Enhanced Navigation Menu

October 2026

We've reorganised the navigation menu to make it easier to find content. Resources are now split into two sections:

• Learn: Educational content including Contracts Guide, Glossary, Documentation, How-to Guides, and FAQ
• News & Updates: Current information including Local Authority Rates, Articles, Updates, and Changelog

This makes it easier to find what you're looking for, whether you need guidance or want to stay updated with the latest information.

Comprehensive Documentation Now Available

October 2026

We've significantly expanded our documentation to provide comprehensive guidance on using the system:

• Documentation: Complete system guide covering all features, from registration to advanced reporting
• How-to Guides: Step-by-step instructions for common tasks including contract creation, person management, rate setting, and more
• FAQ: Expanded with answers to questions about all system features, terminology, permissions, and best practices

All documentation is accessible from the "Learn" menu. Whether you're new to the system or looking for specific guidance, you'll find detailed information to help you make the most of the platform.

Glossary System Launched

September 2026

We've launched a comprehensive glossary system to help users understand technical terms related to social care and contracts. Features include:

• Searchable glossary with definitions of key terms
• User suggestions for new terms
• Administrative review and approval process
• Email notifications for suggestion outcomes

Logged-in users can suggest new terms, and super administrators review and manage all glossary content. Visit the Glossary from the "Learn" menu to explore terms or suggest new ones.

Mobile Optimisation Improvements

September 2026

We've made significant improvements to the mobile experience:

• Enhanced responsive design for all pages
• Better touch targets (minimum 44px) for easier mobile interaction
• Optimised typography and spacing for smaller screens
• Improved form layouts for mobile devices
• Better card layouts that stack properly on mobile

The system is now fully functional and easy to use on mobile phones, tablets, and desktop computers. All features are accessible regardless of device.

Stay Updated

We regularly post updates about new features, improvements, and important announcements. Check back regularly or review the Changelog for a complete version history.